Nervous Patients

92 Tapleys Hill Road, Royal Park SA 5014

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Nervous Patients

Feeling nervous about going to the dentist? See how we help patients overcome their dental fear through our gentle dental care.

“I Hate Going to See a Dentist”

Why do people feel nervous about going to the dentist?

Very often we hear people say to us, "I hate going to see a dentist". The truth is, the word 'hate' usually means “I’m afraid of seeing a dentist” or “I’m nervous about seeing a dentist”. According to recent research done by the University of Adelaide, one in six adults and about one in ten children are afraid to see a dentist and, because of their anxiety or fear, they often avoid making an appointment even when they have problems that could be successfully treated. This fear or nervousness is usually related to past unpleasant dental experiences, especially if the incident happened during childhood. Here are nine common reasons why many people feel nervous about going to the dentist.

1. The Needle

It’s amazing how a small instrument like a needle can create so much fear and anxiety for many people. In fact, the needle is one of the most common reasons why people are nervous about seeing a dentist.

To help alleviate this fear, the dentist works alongside the patient by acknowledging their fear of needles and listening to the patient while they are sharing their specific concerns or their past dental history. They then devise strategies to help the patient overcome their fear of needles. With the dentist using distraction techniques and gentle administration of local anaesthetic many patients find that they are in control, which then allows the dentist to progress with the treatment when the anaesthetic has taken effect. Not all dental treatments require anaesthetic. In some cases, minimally invasive dentistry can be done without anaesthetic.


2. The Pain

One of the questions dentists are most frequently asked is, “Is it going to hurt?”. If you’ve ever endured toothache, you know how excruciating it can be. That’s the reason why many people associate dentists with pain. Our teeth are located in a vulnerable, sensitive area of our body, so the threat of dental pain is very real. Many people have felt jolts of pain at the dentist in the past and they never want to feel anything like that again!

That’s why proper pain management is so important. Modern dentistry and specific strategies help patients to overcome the fear of pain and make dental treatments more comfortable. Helpful strategies that work with most patients include administering numbing gel prior to anaesthetic, slow administration of local anaesthetic and, if necessary, ‘laughing gas’ (conscious sedation by nitrous oxide administration).

Nitrous oxide gas is inhaled through a nose mask. It makes you feel free from anxiety while still able to hear, see and respond to actions happening around you. You may feel tingling, euphoria or floating. This simple and straightforward system is easy for the dentist and dental staff to operate and maintain.

Nitrous oxide sedation is very safe. It has very few side effects. It can be used safely in most patients from the very young to the elderly. It is very effective in eliminating or minimising severe gagging. There’s no ‘hangover’ effect and you should feel normal within 3 to 5 minutes after the gas supply is stopped. This means you can safely drive home without supervision.

In addition to the gas sedation, many of our patients comment on the warm and caring support they receive from our staff team members. Our gentle and friendly approach helps patients feel at ease and comfortable during visits.


3. The Drill

For some people, the dental drill is what stands in between them and their dental visit. The high-pitched sound and the vibration of the drill become a focus for their anxiety. When they hear that sound, they start to sweat.

Thankfully, with the advances of modern dentistry, drills are now much quieter and smoother. It’s a fact that sounds tend to be amplified inside the mouth. If the drill is really intolerable, patients may opt for Sedation Dentistry to help them relax. Other patients like to listen to their favourite music through earphones to help block out the noise of dental appliances.


4. The Invasiveness

Dentists must work in a very small environment—the patient’s mouth cavity.

For many patients, dentistry can be seen as invasive because clinicians are working in such close proximity. In addition, patients are generally placed in an inclined position, which then increases their sense of powerlessness. The fact that the patient is unable to see what the clinician is doing in their mouth further heightens the perceived lack of control. All of these factors can result in what feels like an invasion of personal space.

To help alleviate the invasive aspects of dental treatment we work with our patients by:

  • communicating with patients to find out how we can work with them more comfortably
  • being gentle and informative about the procedure we are doing
  • giving control to the patient by encouraging them to signal if they need a break
  • building in time for breaks during dental treatment
  • listening to the patient’s feedback to discover whether there’s anything that could be done differently at the next appointment to help them overcome their fears.


5. The Sounds, Smells and the Bight Light

Some people find the antiseptic smell of a dental clinic and the sound of the drill challenging. Others may find the bright light over their head when in a reclined position unbearable. The senses of sound, smell and sight can be amplified if one is already feeling anxious or fearful.
Many dental clinics are now designed to create a warm and calm atmosphere. The interior colour palette, music, lighting and furniture are all carefully chosen to help patients feel more relaxed and at ease.

6. The Cost

When comes to cost, there are three main issues. The first is affordability, the second is value, and the third issue is trust.

Let’s look first at affordability. For some people, cost can be a deal-breaker. Due to tight financial restraints they simply cannot afford optimum dental care. People may have budget limitations for a range of reasons.

The next issue is value. Not everyone places high value on their dental health. Major work may require high financial outlay, but some people absolutely HATE spending hard-earned dollars on dentistry. Even if they have the money, they would rather be spending it on things that bring them more pleasure.

Trust is the final issue. Unfortunately, some people have developed the perception that all dentists are there to sell expensive and unnecessary treatments. Like any other profession, there may be a small percentage of dentists who are there just to make money. The majority of dentists, however, simply want to help people improve their health.

So, what happens if a patient cannot afford private dental care? Medicare can provide information about whether a person is entitled to benefits from one of the government dental programs, such as:

  • Child Dental Benefits Schedule (CDBS)
  • South Australian Dental Service (SADS)
  • General Dental Scheme (GDS).

We do see patients who are eligible for these schemes.

Patients who need major works, and therefore more costly treatments, may be able to organise a payment plan or MiFund financing. Before a payment plan is made, the clinic will assess the patient’s ability to make the payment, calculate the amount and decide on the duration of payment plan. For more information about our fees structure, please visit ‘Our Fees’

7. The Lecturers

Some patients hate going to the dentist because they dread the lectures, especially if they haven’t had their teeth checked for years. Patients may feel guilty, embarrassed or anxious—the last thing they want is reasons to feel worse. They don’t need to be lectured or told off!

Our dentists enjoy building positive relationships by taking time to get to know patients, giving them the relevant information and treatment options. More importantly, we respect and enable our patients to make an informed decision about their own treatment.


8. The Poor Service

Another common factor that discourages people from seeing dentists is poor service. Poor service can take the form of indifference, condescending behaviour or simple rudeness.

Have you been to a restaurant where the food is superb but the service is poor? Will you go back again? Personally, I won’t. But some people will tolerate the poor or bad service because of the great food.

Dentistry is a delicate healthcare profession. Day in, day out, we are working with people who are feeling everything from apprehension to extreme anxiety. A good dentist will not only provide excellent dental treatments but also exceptional services that help people feel welcome. In fact, exceptional service is provided by our whole team at every interaction with our patients. We are motivated by our genuine care for people and our passion for what we do.

As a Principal Dentist at Royal Park Dental, I often ask my team this question, “If Royal Park Dental didn’t exist tomorrow, who would miss us and why?” This question helps the whole team to clarify their vision, purpose and values. It helps us to understand why we do what we do. With this clarity, we are able to not just make people smile, but also ensure they’re smiling from the inside out.

Poor service

9. The Bad Memories

Our past does not determine our present but it certainly can have an influence on it. Patients who’ve had bad childhood dental experiences often find it hard to go back to the dentist again. For some people, it can be difficult to let go of the negative emotions. Every time they enter a dental clinic it can feel like they’re reliving those childhood events. Our brain is wired for fear, and fear can intensify our bad memories and therefore impair our decisions and paralyse our actions.

Bad Memory

So, what can we do about it? Sedation Dentistry can be a positive option to reduce the anxiety brought on by bad memories. Finding a trustworthy dentist can be a great help, too, but obviously this can take time and a little (or a big) leap of faith.

In conclusion, a good dentist will help you manage your dental fear or anxiety. He or she must have these qualities:

  • Be able to communicate well
  • Possess good people skills
  • Be interested in you as a person
  • Be someone whom you trust
Royal Park Dental Dr. Berly

Dr Berly, Principal Dentist at Royal Park Dental.

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We understand that some patients avoid visiting the dentist for fear of pain or unpleasant experiences in the past. At Royal Park Dental we can alleviate your concerns by offering pain free dentistry and sedation options to help make your experience as comfortable as possible.

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The Tooth - (True) Stories of Our Patients

(Please note that we’ve changed some of the patients’ details to protect their privacy.)

  • Kelly

    Age: 29

    Last visit to dentist: 2 years ago

    Kelly’s concerns

    Kelly came to see us because she was concerned about her crooked teeth. They were affecting her smile, self-confidence and oral health. (Crooked teeth are harder to clean and therefore more susceptible to periodontal disease.) She’d been thinking about having her teeth straightened, but she was self-conscious about wearing visible fixed braces. Kelly had heard about Invisalign but knew little about it.

    Read more

  • Nancy

    Age: 92

    Last visit to dentist: 1 year ago

    Nancy’s concerns

    Nancy is a 92-year-old lady who is very bubbly and cheerful. Despite her age, she has good oral health and she enjoys eating a varied diet. She came to see us because her two front teeth were badly broken after biting on hard food. Nancy had heard about crowns and wondered whether she could have these applied to protect her two broken front teeth.

    Read more

  • Jack

    Age: 2+

    Last visit to dentist: 2+ years ago

    Julie’s (Jack’s mother) concerns

    Jack’s mother, Julie, brought Jack for his first dental check-up. She said that Jack likes to eat lollies and does not like to brush his teeth. She was concerned that Jack might have a cavity.

    Read more

  • Jason

    Age: 20+

    Last visit to dentist: >10 years ago

    Jason’s concerns

    Like many patients, Jason felt nervous about seeing a dentist. He had a particularly strong fear of the needle (anaesthetic injection) due to his unpleasant dental experiences as a child, which involved multiple fillings. As a result, he avoided the dentist for over 10 years. He came to us because he had a toothache. Jason appeared to be nervous when he met Dr Debbie. Not only he was anxious about receiving an injection, he was also worried about being told off for not seeing a dentist for so long, and for not looking after his oral health.

    Read more

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